Complaints Policy
As a representative organisation for business we are committed to providing excellent service, but we recognise that sometimes things may go wrong. This policy outlines how we handle complaints fairly and efficiently.
How to Make a Complaint
Complaints can be made via the Wandsworth Town Centre BID website, in writing, by email, or by phone. Please provide:
- Your name and contact details
- A clear description of the issue
- Any relevant supporting documents
Acknowledgement
We will acknowledge receipt of your complaint within 48 hours.
Investigation
We will investigate your complaint thoroughly and aim to provide a response within 14 working days If more time is needed, we will inform you of the delay.
Contact Details